{"id":5539,"date":"2018-08-07T18:27:36","date_gmt":"2018-08-07T18:27:36","guid":{"rendered":"https:\/\/www.use-snip.com\/kb\/?post_type=ht_kb&p=5539"},"modified":"2020-06-13T21:30:09","modified_gmt":"2020-06-13T21:30:09","slug":"gathering-console-logs","status":"publish","type":"ht_kb","link":"https:\/\/www.use-snip.com\/kb\/knowledge-base\/gathering-console-logs\/","title":{"rendered":"Gathering Console Logs"},"content":{"rendered":"

Here are instructions on how to set the SNIP<\/strong><\/span> console log to gather details to send to us for support assistance.\u00a0\u00a0 All SNIP<\/strong><\/span> operators can request service and support by email at support [at] use-snip.com\u00a0\u00a0 The below settings will show all the details needed to debug most connection and setup issues in the console log.\u00a0 Once the event in question has occurred, copy and paste the log into your email.\u00a0 As an alternative, you can also save<\/a> the console as a standalone file.\u00a0 There is no need to master the use of the console filter controls<\/a> in the below method.<\/p>\n

When the console widget is selected in SNIP<\/strong><\/span>, the command ctrl-A<\/strong><\/em> will select the entire log, and crtl-X<\/strong><\/em> will copy it.\u00a0 You can then paste it into the text body of your eMail program.\u00a0 Do not be concerned if the log you send is long.<\/p>\n

Enabling More Verbose Logging<\/h2>\n

The three settings below control the level of detail the console reports.\u00a0 Less detail is suitable when you are confident things are running well.\u00a0 More detail is often needed to debug a connection problem or when some activity needs further review.\u00a0\u00a0 The console shows events as they occur in real time.\u00a0 Use the pause button on the right side if scrolling is a problem when reading.\u00a0 The various reports<\/a> can also be of value for summaries of past events.<\/p>\n

Enable verbose logging as follows:<\/p>\n