SNIP survey request

A user feedback request.

Many, if not most, of the users of this knowledge base site are avid SNIP users.  There are several thousand of you now, running various sized SNIP NTRIP Caster networks all over the globe.  And we are very pleased with the positive feedback and the market acceptance of SNIP since its introduction just 3 years ago.  SNIP‘s rich feature set, low acquisition cost, and ease of use have proven to be a game changer in the rather limited NTRIP community.

We would like to ask our users, both new and old, for a moment of their time to help us make SNIP a better tool.  We are also asking potential new users as they download evaluation copies to do the same.

Please spend a moment to complete the survey below about how you use SNIP and how we can make it better.   Feel free to use any of the free text areas to tell us anything else you think we should know, including any further support articles we should create.

Please help with this feedback survey

 

The form is anonymous, but we do know the IP address from which you logged in when it was completed.

We got a good list of final features for Rev 2.x which we have been working on to complete (see the pre-release page for current efforts each month).  These tend to be released into production on a bi-monthly basis.  We feel overall that even our least feature ed model, SNIP Lite,  provides a well rounded set of core features.  If you disagree, please let us know.  We strive to make sure that SNIP will continue to be the first choice for an NTRIP Caster for most deployments.

Now we are planning out SNIP Rev 3 which will open the internal SNIP API for selected plug-in modules various Basic and Pro deployments have requested.   The inputs we receive from these surveys further inform our product planning road map for the remainder 2019 and into 2020.

Our development roadmap is formed by this data and by what our current users ask for.
Some of the reoccurring feature requests we will address include:

  1. One of the in-development features is a very robust 24/7 NTRIP specific monitoring system for those operators that need it. Currently we are tracking over 10,000 base stations in early testing.  The system will be distributed and fault tolerant when deployed. Deployment is targeted by years end.
  2. A common request among some user communities (notably Precision Ag and field GIS workers) is to use the SNIP connection as a data channel for rover devices to send back general information to be logged or forward for other applications.  This has been merged in further enhanced for AVL support requests. The first AVL release was in June of 2019, contract us for details.
  3. A number of our Pro users have requested more extensive user logs and connection documentation in a format that can be integrated into their billing systems for each client.  This is slated for the first Rev3 Plug-in release.

If you have any input on the above topic and how SNIP might better serve you need, let us know.


Thank you for your time and continued support.

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